Privacy Policy

At Coco Club, we are committed to maintaining the trust and confidence of our visitors. This Privacy & Cookie Policy outlines how we collect, use, and protect your personal data when you visit and make a purchase from [https://cococlub.pk].

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To fulfill your orders and provide a seamless shopping experience, we collect the following information:

Personal Identity & Contact Information: Your name, email address, phone number, billing address, and shipping address.
Order Details: Information regarding the specific items you purchase, order history, and sizing selections.
Payment Data: All payment transactions are processed securely through trusted third-party payment gateways. Coco Club does not store or have direct access to your credit/debit card numbers.
Device & Usage Data: IP address, browser type, device information, and details on how you navigate our online store.

2. How We Use Your Information

We use the data we collect to:

Process, manufacture, package, and dispatch your orders from our Lahore facility.
Manage returns and exchange requests via our online portal ([https://cococlub.pk/returns].
Send you order confirmations, tracking details, and customer support updates.
Improve our website layout, product offerings, and customer service.
Send optional promotional emails or SMS notifications about new arrivals, sales, and exclusive offers (you can opt-out at any time).

3. Cookie Policy

What are Cookies?

Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information.

How We Use Cookies

Our store is powered by Shopify, which utilizes cookies to:

Keep track of the items you add to your shopping cart.
Remember your preferences and login details so you don't have to re-enter them.
Analyze site traffic and performance to help us optimize your browsing experience.
Display relevant products and advertising tailored to your interests on social media.

Managing Cookies

You can set your browser to not accept cookies, and the browser settings will explain how to remove them. However, if you disable cookies, some of our website features (such as keeping items in your cart) may not function properly.

4. Sharing Your Data

We do not sell, trade, or rent your personal information to third parties. We only share necessary data with trusted service providers to run our business, including:

E-commerce Platform: Shopify, which hosts our online store.
Courier Partners: Trusted logistics and shipping companies to deliver your packages and manage exchange pickups.
Marketing Tools: Analytics and advertising platforms (like Google and Meta) to help us reach our club members.

5. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your personal data. While we strive to use commercially acceptable means to protect your information, please remember that no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to any inaccurate information, or ask us to delete your personal data (excluding information we are legally required to keep for tax or order fulfillment purposes).